Shipping Policy

Effective Date: 2026-01-01  |  Last Updated: 2026-07-29

At TATU Technologies Ltd., we strive to process and ship your orders as quickly and efficiently as possible. This Shipping Policy outlines our shipping procedures, delivery timelines and related information. By placing an order on https://www.tatuparts.com, you agree to the terms described below.

• Orders are typically processed and dispatched within 24-48 hours on business days (Monday to Friday, excluding public holidays).
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing may take slightly longer. We will notify you of any significant delays.
• Custom or special-order items may require additional processing time. The estimated timeline will be communicated at the time of order confirmation.

We offer the following shipping options. Estimated delivery times commence from the date of dispatch:

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier disruptions or other unforeseen circumstances beyond our control.

• Shipping costs are calculated based on the total weight of your order, package dimensions and destination country.
• Shipping charges will be clearly displayed during the checkout process before you finalize your order.
• From time to time, we may offer free shipping promotions for qualifying orders. Terms and conditions of such promotions will be specified at the time of offer.
• Any customs duties, taxes, VAT or import fees imposed by the destination country are the sole responsibility of the buyer. We recommend checking with your local customs office for estimated charges before placing an order.

• We ship worldwide to most countries and regions.
• International orders may be subject to customs clearance procedures which can cause additional delays beyond our standard delivery estimates.
• We are not responsible for any customs fees, import duties, taxes or brokerage fees incurred once the package reaches the destination country.
• Some products may be restricted for shipment to certain countries due to local regulations. If your order contains restricted items, we will notify you and issue a full refund.
• Please ensure that the shipping address provided is accurate and complete. We are not liable for packages delivered to incorrect addresses provided by the buyer.

• Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
• Tracking information may take up to 48 hours to appear in the carrier's system after dispatch.
• If you have not received tracking information within the expected timeframe, please check your spam folder or contact us at [email protected].

• Damaged Packages: If your package arrives visibly damaged, please inspect the contents immediately. If items are damaged, please contact us within 48 hours of delivery with photos of the damaged package and items for assistance.
• Lost Packages: If your tracking shows as delivered but you have not received the package, please check with neighbors or your local post office first. If still missing, contact us within 7 days of the marked delivery date so we can initiate an investigation with the carrier.
• Claims for lost or damaged packages will be handled on a case-by-case basis. We will work with the carrier to resolve the issue as quickly as possible.

• It is the buyer's responsibility to provide an accurate and complete shipping address at the time of order placement.
• If you realize you have entered an incorrect address after placing an order, please contact us immediately at [email protected]. We will do our best to update the address if the order has not yet been dispatched.
• If a package is returned to us due to an incorrect or incomplete address provided by the buyer, the buyer will be responsible for the cost of re-shipping.

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to reach out:

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